KeyPoint Credit Union Blog


From CEO, Brad Canfield

August 5th Upgrade Will Improve Your Online User Experience

Hey, we want the best for you! So we’re undertaking a security upgrade to our Online Banking and Mobile Banking systems on August 5th that will safeguard your account to an even greater extent. Plus, we’re improving the navigation for Online Banking by adding drop-down menus so you can quickly get to the features you use the most. Bill Pay is also being improved to make paying bills quicker and easier for you.
Plan ahead. Our upgrade will take place on August 5th between 6 p.m. and 10 p.m. and no downtime is expected. Our security upgrade will strengthen your user ID and password. You can make some changes now to ensure you meet these new security requirements.

  • Update your browser to the most recent version. Please note that Internet Explorer 7 will no longer be supported.
  • Access Online Banking and click “User Options.” 
  • Create a new user ID and password that meet these standards

The first time you log in to Online Banking or Mobile Banking after the upgrade is completed, you will be guided through a few simple steps to strengthen your online security. These steps will guide you to receive a verification code by your choice of text message, voice call or email to the phone or email address we have on file for you. If we do not have a valid phone or email address, you will be prompted to update them.
Find out all the specifics about our security enhancements and user experience upgrades. We believe you’ll enjoy these changes that will better safeguard your personal information.
There are some other steps you can take to protect your information, too.
  • Keep your passwords private. 
  • Make sure your data is encrypted online. 
  • Don’t overshare on social media.

MarketWatch from The Wall Street Journal recently outlined five ways to be invisible online, including using a virtual privacy network, maximizing your browser’s privacy settings and creating multiple identities when using social networks.
If you have any questions about our August 5 upgrades, please contact us today!


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