KeyPoint Credit Union Blog


From CEO, Brad Canfield
  • As With All Great Things, Our Computer System Upgrade Will Take Some Time

    Sep 03, 2013
    KeyPoint Credit Union is upgrading our computer systems to improve your service experience online, through mobile, in a branch, and with our 24/7 telephone center. I hope you’ll be able to see the difference after the upgrade, as our systems will be faster and more secure. This upgrade will also expedite our ability to continue expanding our products, services and features.

    As with all system upgrades, our computer systems (including online and mobile banking) will be unavailable during the upgrade. This is an especially large upgrade, so our systems will be unavailable for 16 hours. I sincerely apologize for the inconvenience! We tried to choose a time frame when our members use our services the least, so we chose 10:30 p.m. on Saturday, September 7th, through 2:30 p.m. on Sunday, September 8th. Hopefully you’re not a night owl and you’ll have more fun things to do on Sunday morning than banking! But everything should be up and running by Sunday afternoon.

    Speaking of fun things, your ATM/VISA® Debit Card will continue to be available for purchases and cash withdrawals throughout the upgrade!

    If you’re looking for fun things to do while our system is down, be sure to take advantage of the Passport Rewards that are FREE with your KeyPoint Debit Card. You can enjoy discounts on restaurants, travel, attractions and entertainment. Click here for more information and to see what’s available. You can also take advantage of the start of the NFL season on September 8th!

    I encourage you to take care of your urgent banking tasks by Saturday evening so you won’t have to wait until Sunday afternoon. We appreciate your patience during the system upgrade, and look forward to providing more and better services in the future!
    If you have any questions, please contact us today.
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