KeyPoint Credit Union Blog


From CEO, Brad Canfield
  • KeyPoint’s Mobile App Deposit Makes Your Smartphone Even Smarter

    Aug 27, 2013
    As much as I try to reduce my financial paperwork, I can’t eliminate it completely. I collect receipts from various purchases, and I still receive some hard copy bills in the mail. The other day when organizing my home office, I found a six-week-old check that I’d forgotten to deposit.

    As individuals, we all get paper checks from time to time from relatives, friends or government agencies. If you own a business in the Bay Area or Silicon Valley, you likely handle even more paper checks. That’s why we’re excited to offer our new mobile app deposit service that allows you to deposit checks using your smartphone!

    Accessing KeyPoint’s Mobile App Deposit

    • If you’re already using KeyPoint’s mobile app, just log in.
    • If you’re not, download our mobile app from the Apple Store or Google Play and log in with your Online Banking username and password.  
    • Use your smartphone’s built-in camera to capture an image of the front and back of your check and then send it to us for processing.

    It’s that simple! You can deposit up to $5,000 per day. The deposit will be posted to your account by the next business day, and $200 will be available immediately upon posting. The balance will remain on hold for an additional two business days.

    Mobile deposits are growing in popularity as smartphones become an indispensable part of our lives. Consider this: Back in 2009, Celent Research Services found that 72% of banks they surveyed had no plans to offer mobile deposits; as of 2012, only 18% had no mobile deposit plans in the works. This spring, the Federal Reserve Board released a survey of nearly 2,600 people that indicate almost twice as many used mobile deposit services in 2012 than the previous year.

    Mobile deposit usage is on the rise, and we invite you to join the movement with our mobile app deposit service. Do you have questions? Contact our telephone center 24/7 at (888) 255-3637 and we’ll help!
    Go comment!
  • YOU Can Help Us Provide Better Products and Services

    Aug 20, 2013
    If you’re a baseball fan like me, you’re probably familiar with the Oakland A’s and general manager Billy Beane’s revolutionary use of data analysis to find talented players. He doesn’t rely on surface-level stats to determine a player’s value. In the business world, a lot of companies rely on basic satisfaction surveys to determine whether they’re providing customers with a valuable experience--but they’re not getting the real story.

    In the credit union world, 80% of members who leave say they were “satisfied” or “very satisfied,” according to Bain & Company research. It’s an example of misleading, surface-level data. So KeyPoint Credit Union is following the example set by Billy Beane and digging deeper. Last week we implemented a new data analysis program called Net Promoter Score to show us how we can offer more value to you as our member.

    Here’s Where You Come In

    You and every KeyPoint member will shape the decisions we make today and in the future based on some quick feedback you provide about your interactions with us. If you are dissatisfied with a product or service, please tell us. If you want enhanced offerings within a product line, please tell us. If we are doing something well, please tell us. We want your honest, unfiltered opinion about how we conduct our business and how we can improve.

    While we can’t promise that every suggestion will be implemented, we can assure you that every member’s opinion will be shared at the highest level of KeyPoint’s management. We are committed to providing the products and service you expect, and we will consider and discuss all of our members’ suggestions.

    Just 5 Minutes to Improve Your Member Experience

    To maximize the effectiveness of this program, we’ll need fewer than five minutes of your time to complete these surveys. Select members will receive email invitations to participate, and you won’t be invited to complete another survey for at least 90 days.

    Essentially, a few minutes of sharing your opinion today can define the type of member experience you’ll enjoy in the future. We at KeyPoint want to become your go-to resource for all of your personal and business finance needs, and we are grateful to you for helping us achieve our goals.

    Go comment!
  • Upcoming School Year Offers Perfect Time to Focus on Financial Education

    Aug 13, 2013
    Listen, I know there are some of you who don’t want to read this. So I’ll forewarn anyone not ready to mention the “s” word because you’re on vacation. I respect that. But the school year is approaching, and as much I’m not ready to wipe off the beach sand myself, it’s a good time to discuss how to prepare students financially for the upcoming year.

    I’m a firm believer that financial education should play a much more significant role in the overall education of our students. Learning how to budget, balance a checkbook and create a savings strategy are vital skills and habits that we all should carry through life. It’s fair to say that financial education courses are just as important, if not more so, as many classes students will take this year in high school and college.

    Money Management Advice for All Ages

    You don’t have to be an economics major to get a good handle on your finances. If you’re a student or parent of a student whose course load doesn’t allow room for finance or economic classes, there’s plenty of information available online. In particular, I like Money as You Grow, which is an initiative of the President’s Advisory Council on Financial Capability. This site is a great tool for parents and children of all ages because it provides age-specific advice about using money and what types of financial lessons apply to various stages of childhood.

    KeyPoint Credit Union offers another fantastic financial tool with our Student Checking, which is free for those ages 16 to 26. Students, young adults and teens get mobile and online access to their accounts, a VISA® debit card with all the perks, the ability to use shared branches, free ATMs nationwide, and a lot more. It’s the perfect way for students to learn about responsible money management.

    Smart School-Shopping Tips for Parents

    For parents, preparing for the school year can bring a lot of emotions: eagerness, anxiety, excitement, some sadness. It all depends on where you are in life. Especially if you’re a software engineer who’s new to the country or to Silicon Valley, this can be a stressful time for you.

    If you’re sending a child to college this fall, you may purchase more supplies and dorm-related items than your son or daughter will ever use. Popular money blog Fat Wallet offers a good checklist for college students and their parents so you can figure out what you need and what you can avoid purchasing.

    And for parents of any age child, Good Housekeeping offers suggested school supply shopping lists for every grade from kindergarten to college.

    For all students returning to school this year, don’t forget to arrive with some enthusiasm and curiosity. You might be just trying to grind through the year so you can graduate and get on with life, but make a point to explore some other interests. This is the perfect time, and you might be surprised by what happens.

    I know people whose decision to explore a new course in college led them down a different career path or who were inspired for life by art or music that they didn’t know existed. So go out there and embrace your opportunities.
    Go comment!
  • August 5th Upgrade Will Improve Your Online User Experience

    Aug 02, 2013
    Hey, we want the best for you! So we’re undertaking a security upgrade to our Online Banking and Mobile Banking systems on August 5th that will safeguard your account to an even greater extent. Plus, we’re improving the navigation for Online Banking by adding drop-down menus so you can quickly get to the features you use the most. Bill Pay is also being improved to make paying bills quicker and easier for you.
    Plan ahead. Our upgrade will take place on August 5th between 6 p.m. and 10 p.m. and no downtime is expected. Our security upgrade will strengthen your user ID and password. You can make some changes now to ensure you meet these new security requirements.

    • Update your browser to the most recent version. Please note that Internet Explorer 7 will no longer be supported.
    • Access Online Banking and click “User Options.” 
    • Create a new user ID and password that meet these standards

    The first time you log in to Online Banking or Mobile Banking after the upgrade is completed, you will be guided through a few simple steps to strengthen your online security. These steps will guide you to receive a verification code by your choice of text message, voice call or email to the phone or email address we have on file for you. If we do not have a valid phone or email address, you will be prompted to update them.
    Find out all the specifics about our security enhancements and user experience upgrades. We believe you’ll enjoy these changes that will better safeguard your personal information.
    There are some other steps you can take to protect your information, too.
    • Keep your passwords private. 
    • Make sure your data is encrypted online. 
    • Don’t overshare on social media.

    MarketWatch from The Wall Street Journal recently outlined five ways to be invisible online, including using a virtual privacy network, maximizing your browser’s privacy settings and creating multiple identities when using social networks.
    If you have any questions about our August 5 upgrades, please contact us today!
    Go comment!

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